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COVID-19 Update
Since we’re working at a reduced capacity, order fulfillment will take longer than our previous shipping times. Our warehouse is working at a reduced capacity to keep everything safe for the warehouse staff and our packages. Please note that delays can be up to 14 days in shipping. Any questions please contact our customer service team.
GENERAL SHIPPING POLICY
Once your order is placed, you can expect it to be processed within 48 business hours. Items are shipped via UPS for domestic orders including Puerto Rico and Canada.
TRANSIT TIMES
Our transit times are based on UPS posted delivery days and we cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather or other factors out of our control.
SHIPPING OPTIONS
Standard Ground: 1-5 Business Days
International Shipping: Please allow for 10 to 14 days for delivery
ORDER PROCESSING INFORMATION**
Please note that the orders are only processed and shipped Monday through Friday.
CANCELLING ORDERS
Because an order cannot be cancelled once a shipping label has been created, please contact us within 4 hours of your order. After that, your request will be treated as a return request.
Still Have Questions? We're here to help!
Email us at info@pellepelle.com